Careers at Stat Experts
Stat Experts genuinely cares about making a tangible difference for our customers so we’re always on the looking for professional drivers, experienced dispatchers, and friendly client relations specialists.
We value clear communication, growing health relationships, and preforming high-quality work.
If you’re looking to join an elite of logistics professionals, we’d love to hear from you.
Open Positions
Driver
Job Functions
- Transfer courier deliveries by driving a bike, car, or truck to each of the assigned locations.
- Load and unload products properly and safely.
- Use hand truck and load bar.
- Keep accurate records of all delivery information and company required documentation.
- Properly communicate pickup, delivery, and client-related issues to dispatchers.
- Other duties as assigned.
Physical Requirements
- Bending
- Kneeling
- Reaching
- Sitting
- Standing
- Walking
- Lifting up to 50 lbs consistently
- Repetitive movements
Basic Requirements
- Must be at least 18
- Fluent in writing and speaking English
- Know the area and map reading abilities – knowledge of area, ability to use GPS and other smartphone applications
- One year of experience in the courier service industry
- Basic math skills
- Interpersonal skills to build customer loyalty and trust
- Valid driver’s license with a clean driving record including no DUI in the past three years and no multiple DUIs within the last seven years
Dispatcher
Job Functions
- Build professional rapport with the fleet and establish a mutual understanding of clients’ concerns and needs
- Dispatch customers’ orders to couriers
- Direct, professional communication with clients
- Continuous quality control in the processing and fulfillment of all customer orders from pick-up through delivery
- Follow up with issues from pickups and/or deliveries
- Review workload and ensure pickups occur properly
- Assist, train, and maintain driver fleet
Basic Requirements
- Full-time including after-hours and weekends
- Working knowledge of major metropolitan areas
- Active listener with excellent communication skills
- Ability to multi-task, prioritize and manage time effectively
- Thrive in a fast-paced environment
- Proficiency in Microsoft Office
- Run reports daily
- Ability to work well under pressure
- Understand time-sensitive needs of clients
- Proactively managing fleet of on-demand/scheduled drivers
Client Relations Specialist
Job Functions
- Greet calls warmly and responds to client requests
- Act as the “voice” of our company
- Professional interaction with clients daily
- Assist clients with order requests and tracking updates
- Provide clients with service information
- Follow up on customer inquiries
- Follow procedures and ensure client satisfaction at all times
- Identify, research, and resolve customer issues using a computer system
Basic Requirements
- Spectacular phone etiquette
- Proven customer support experience
- Work in a team and collaborate with different departments
- Ability to work and thrive in a fast-paced environment
- Proficiency in Microsoft Office
- Excellent communication and presentation skills
- Ability to multi-task, prioritize and manage time effectively
- Customer orientation and ability to adapt/respond to different types of characters
